Your clients should not jump through hoops
If you’re running a business, you need to make sure that your clients and prospective clients, can get a hold of you without having to jump through hoops.
Today I had an issue with my Zoom account, and I’m not able to contact them as I need to be signed in to do so! WHAT?! See the problem here?
Transcript
so it's going to sit down and make a
video about something but something else
came up and I want to talk about this
you have to make it easy for people to
contact you especially if you're working
on your own and the whole point of
getting clients is getting them to
contact you
obviously this company so what happened
I changed the email address of my zoom
accounts now I pay for zoom and upon
changing it I had two relog in but I
couldn't login because of for some
reasons I thought ok no no worries I'll
try to contact them the problem is you
can't contact them unless you're signed
in why do people make things so goddamn
stupidly complicated what the [ __ ]
so I've tweeted it them let's see what
happens
there isn't a Support address there
isn't a chat feature because the chat
feature only works when you're signed in
and obviously my problem is I can't sign
in so zoom if you're listening to this
what the [ __ ] anyway as I pay for it
every month I had a billing email
address I've sent them an email address
the point is you have to make it simple
for people to contact you don't be
stupid like zoom is because you can't
how can you contact basically make it
simple for people to contact you so I
actually went through my website after
this fiasco to try to figure out is is
it easy on my website or any thing that
I have for people to contact me and I
try to make things as simple as possible
so if you want to contact me via zoom
its literally make junkie.com 4/2 zoom I
make it so simple for people to contact
me Mac junkie.com forward slash contact
Mac Mac junkie.com for slash call to
book a call with me make junkie.com for
slash appointment to book an appointment
with me I've made it so insanely simple
for people to contact me and I think you
should do too because people we get
frustrated when you're trying to contact
with
one and they'll just do something else
obviously with zoom I can't do anything
else but if someone's trying to contact
you at your business and it's stupid and
it's not intuitive enough and it's not
simple enough people are gonna get
pissed off and go somewhere else so just
think about that whether it's a email
phone call anything so that's the
episode today I'm actually very annoyed
because my zoom doesn't work I can't do
any calls right it's just so I actually
wanted to open up my zoom so people can
contact me say you know if you need any
help but maybe I'll do that tomorrow
which will be Friday so that's the
episode today it's a stupid one but I
just wanted to let you know the issues
that I'm having with zoom and to keep it
simple with anything you do but
especially when trotter people are
trying to contact you if you're running
your business if you're running your
business you need people to get in touch
anyway have a good day I'm gonna put go
go and pull my hair out and hopefully
get this fixed have a great one and I'll
see you tomorrow ciao tomorrow